Shipping & Returns

Delivery Options and Pricing

  1. Where, when and how do you deliver?
  2. What about International orders?
  3. Delivery Pricing – How much you say?
  4. What do I do if a delivery is late?
  5. Can I track my order?
  6. What happens if there is no one home when a courier delivery is attempted?
  7. Do I have to receive a courier delivery personally?

1. Where, when and how do you deliver?

Where: Kids Living delivers to the whole of South Africa. Even to remote rural areas. The fortunate thing is that deliveries to the major city centers are economical. Unfortunately Kids Living must charge slightly more to accommodate remote areas. We wish we didn’t have to, but I’m sure you understand why.
When: Kids Living operates from Cape Town, South Africa. This means, the closer you are to us the faster you get your goodies. Sometimes we can’t control things like floods, earthquakes, strikes and human beings, but we try. So worst-case scenario you get your goodies within 5 days maximum (except for remote areas and African Countries) and best case is next day delivery.
How: Well, for the moment you have only one option: We normally use the courier company "The Courier Guy". When you place an order on this site you will be asked for a physical address that is normally occupied during office hours. For very remote areas not serviced by our normal courier we will have to deliver via Post Office, or to the nearest town to you that is accessible..
Note: If you stay in the vicinity and you prefer, you can also collect your order during opening hours at our shop in Cape Town. As soon as payment is received, we will get your order packed. You should be able to collect the next day, but we will notify you as soon as you order is awaiting pick-up.
back to top

2. What about International orders?

We’re not shipping internationally. You can arrange a courrier by yourself and collect when payment is reflecting in our account and when order is ready for collection. We will provide an TAX invoice. 
back to top

3. Delivery Pricing – How much you say?

Courier Fees (SA delivery)
Our courier fees are based on weight and distance:
Destination
Time

back to top

Courier Fees (SA delivery)

Our courier fees are based on weight and distance:

Destination

Time

Delivery Charge

Cape Town

Same Day - 24hr Delivery

0 - 10kg     = R35

10 - 20kg   = R60

20 - 40kg   = R80

Main Centres:

Johannesburg

Durban

Port Elizabeth 

East London

Kimberley

Bloemfontein

George

2 -3 days delivery

0 - 10kg    = R65

10 - 15kg  = R75

15 - 20kg  = R105

20 - 25kg  = R125

25 - 30kg  = R145

25 - 40kg  = R205

 Regional Areas

 

 

 

 

 

Cape Town Regional

(Hermanus, Worcester, Wellington, Paarl, Malmesbury, Caledon, Franschoek)

2-5 working days delivery

 

 

 

 

 

Next day delivery

1 - 10kg   =  R110

10 - 15kg  = R140

15 - 20kg  = R155

20 - 30kg  = R190

30 - 50kg  = R260

 

0 - 5kg      = R60

5 - 6kg      = R65

6 - 7kg      = R70

7 - 8klg     = R75

8 - 10kg    = R85

 

Remote Areas 

(remote farms, townships, mines)

Delivery time can’t be estimated

R250 surcharge added to

Regional Area Rates

back to top 

4. What do I do if a delivery is late?

You can call any time to scream at us. But please know that the above times are only estimations. It might happen that due to unforeseen circumstances like closed roads, flooding, lack of mind control, corporate strikes, etc. your order time could be prolonged. We hope you’ll understand that these are not grounds for an order to be refunded or cancelled.
back to top

5. Can I track my order?

Yes you can. If your order has not been delivered within the estimated time frame, you can track your parcel with the tracking number supplied by our shopping system. If the matter does not get resolved, you are welcome to get in contact with us and let us have it. And I mean it. Give us a peace of your mind. Let it out. We’re fanatical about client service and we’d enjoy speaking to you personally.
back to top

6. What happens if there is no one home when a courier delivery is attempted?

Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.
Side note: Here’s a tip from Captain Obvious. If you’re at work from Monday to Friday 9am to 5pm please make sure we deliver to your work address. Thank you Captain Obvious
back to top

7. Do I have to receive a courier delivery personally?

Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Please tell us if you have any thoughts and suggestions about our delivery & pricing policies. We’ll be glad to listen what you have to say. onlineshop@kidsliving.co.za

back to top