Returns & Refunds
- What should I do if I receive damaged products?
- What guarantee(s) do you offer?
- What should I do if I receive the wrong product?
- What is your availability policy?
- I want to cancel my order?
- Unwanted products?
What should I do if I receive damaged products?
We certainly hope not. But just incase you did, here's what you need to do.
If a product is damaged or broken you should inform us immediately. We will then make arrangements for the damaged product to be returned to us. We'll investigate the cause of the defect and if we find it was of no fault from you we'll gladly replace the item. Alternatively, if you prefer, we may refund you in full for the damaged or broken product.
What guarantee(s) do you offer?
If you have any gripes we'd like to know
All products are sold with a no quibble satisfaction guarantee. If you are not entirely happy with a product, please contact us with the reason for your unhappiness.
You will be issued with a returns number. Unfortunately, return delivery costs will be for your account. Once we've received the product, we will advise the supplier. The supplier's solution is then up to their own discretion and Kids Living itself will not be held responsible for issuing a refund.
What should I do if I receive the wrong product?
If you receive the wrong product you should contact Kids Living immediately. We will check our system to see whether we've made a silly mistake. If this is the case, we will arrange to swap the 'incorrect' product for the one actually ordered. Fortunately, we'll pay for our own mistakes and courier costs.
What is your availability policy?
The provision of goods and services by Kids Living is subject to availability. In cases of unavailability, Kids Living will refund the client in full within 30 days.
I want to cancel my order?
Are you sure?
Your order can be cancelled if you haven't yet made payment for the order. Once you have made payment for an order, the order still can be cancelled but if the order is already dispatched we will deduct the the courier fees associated with the cancelled order. We sincerely hope you will understand.
Unwanted products
In general, you can return an unwanted product to us but only when:
- you log a return by sending us an e-mail within 30 days of delivery (e-mail to info@kidsliving.co.za).
- it is undamaged and unused, with the original labels and stickers still attached;
- it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
Unfortunately, an unwanted order will attract a 20% administration fee to cover costs associated with refunding you for the unwanted order.
The courier cost involved will not be refunded.
We reserve the right to refuse a return, if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
Please tell us if you have any thoughts and suggestions about our returns & refunds policies. We'll be glad to listen what you have to say. info@kidsliving.co.za
